5) Add a Forum
Having a Forum on your website is a great way of building a community around your subject area. Monitoring the forum will both give you a chance to understand what people are discussing and promote your expertise by adding your own comments.
The downside of a forum is it does need to be carefully managed. You need to allow people to make negative comments so they don't feel they are being censored, but you have to stamp out aggressive behaviour, personal insults, spam and meaningless rubbish. This can be time-consuming work, so don't bother with a forum unless you have the time to do it properly.
Non-technical people can pay to use vBulletin (www.vbulletin.com). More technical people can use a free opensource solution such as PHPBB (www.phpbb.com).
You can register your forum with BoardTracker (www.boardtracker.com) to make it easier for people to find.
6) Create How-To or Product Review Videos
It has never been easier to create short videos that can demonstrate your expertise. How-to videos are very popular. For example, if your website is about Making Money on eBay, you could create a short video on "How to Take Perfect Photos for Your eBay Listings." Make sure you have your website URL on the opening and closing sequence of your video to promote your website.
Post your videos on YouTube (www.youtube.com) and Google Videos (http://video.google.com/). Give it a catchy title and teaser to get people interested. Also link to the videos from your own website.
7) Share Your Photos
If you have photos related to your subject area, post them on photo sharing websites such as Flikr (www.flikr.com) and PhotoBucket (www.photobucket.com). For example, if your website is about steam trains, take a camera to your next steam train show and post the pictures on these sites. People searching for steam train images are likely to try these sites. They can then follow the link on the photo to your website. P.S. Remember to include links back to your own site from the images.
8) Create a Blog
Blogs are very simple content sites where short articles are listed one after the other on the home page. They are usually used to write about current events or comment on news.
Some successful content websites are blogs. Some are much more like magazines with feature articles. If your site is more feature-based, consider starting a separate blog that can be more informal and brief. Update the blog every day even if it is with just one- or two-sentence comments. Blogs that are infrequently updated quickly lose their audience.
Use the blog to drive traffic to your main website.
You can get basic blogging software for free. Try Wordpress (www.wordpress.com) or Blogger (www.blogger.com). For a managed service, try Typepad (www.typepad.com).
In many ways, today's social media technologies are still fairly primitive, but I can say with confidence that the phenomenon that they have created of customers taking control of the buying process is here to stay. Customers will continue to get stronger, so publishers, manufacturers and anyone else with customers better start listening to what they are saying.
One last point before I finish. It's really a word of warning. Once you adopt the social media marketing techniques, you are inviting people to comment about your service. You must be ready for negative as well as positive feedback. Good companies listen to the feedback and make positive changes. Poor companies ignore it or worse still, call their lawyers to fight it.
If you jump into the social media world, be ready to participate, listen, learn and take action.
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